Do you often send email acknowledgments of orders? Follow up emails to check that products were downloaded or received and the customer is happy? Emails requesting feedback or reviews? An auto-responder can save you time!

Auto-responders are programs that send automatic responses when they are triggered. You set up the response one time, and the triggers, then it sends itself without requiring your time for each email sent out.

Some triggers you might use:
* a form is filled in with contact information
* an order is received
* an email is received to a certain address Read More→

This is to sum up, how you can improve your business through quality customer service, but is it as simple as that?

Quality customer service does come with treating the customer right, all the time. Following the rule of thumb, that the customer is always right, even when you know they are dead wrong. It doesn’t matter because without your customers, you have no business.

Quality customer service comes in many forms, compiled together. For example, how many times do you follow up with a customer who has already made their purchase with you? Follow up, with customers should be number one on your list. You will benefit to know if the customer is satisfied or not. If satisfied, find out why, and if not, find out what you could have done better, to improve their overall feelings and experience.

Feelings people have, are crucial to your business. Most people buy based on their emotions, and because of that, it’s important for your customer to feel as if they are the only one. Treating them like a statistic, which so many big corporations do, isn’t a good thing.

In today’s world, going back to old fashioned customer service can really be an advantage for you, because most companies rely on trouble tickets, email, phone automation … etc., with the bottom line being, the customer has become a number … on hold. Imagine their surprise if you actually had staff to answer the phone each time, or great them with a handshake. Read More→

Customer service is so important wherever you go. Larger businesses are adopting automated services and most times when I phone for customer service I am pushing a number on my telephone keypad and some times I don’t even get a real person to talk to. I find it extremely frustrating. How about going to a bank and you can’t find a teller because they don’t have one? Sorry, but not everything can be handled and taken care of online. I walk into a department store and I don’t see anyone who works there let alone any sales associate. They don’t even have cashiers in the departments anymore. The checkout is in a centralized location. Mind you, not all department stores are like this. Even if they aren’t what is the percentage of finding someone to help you when you need it?

Large companies or businesses really can’t afford to not offer good customer service because eventually it will catch up to them, but I know small business owners cannot afford such disservice.

Customer service is vital to your business and reputation online. It’s your bread and butter. This is what makes you stand apart from your competitors. Customers make or break your business. Screw it up and you literally tossed your credibility out the window. If you err in business and we all have because we’re only human, own up to it and fix it! Pronto! Don’t ignore repeated emails or phone calls and then make up excuses because it simply won’t fly. Even worse, don’t blame your customer. The customer is always right.

Good customer service is making your customers happy so they will become regular customers and purchase or use your service again. Happy customers are your word-of-mouth. They spread positive feedback about you and your business to their friends, business associates and acquaintances.

What is good customer service?

1. Your ability to listen and understand your customer’s needs
The worse thing is turning a deaf ear on your customer’s wants and needs. It will only upset and frustrate them. Offer what they need and not what they don’t want. Read More→